Product Support
Need help with your StreamX product? Our support team can assist with product setup, basic troubleshooting, order questions, and general product use.
Before Contacting Support
Please check the following before contacting us:
Make sure the device is connected to power.
Make sure the HDMI cable is connected securely to your TV, monitor, or projector.
Make sure your TV is switched to the correct HDMI input.
Make sure your Wi-Fi or Ethernet connection is working properly.
Restart the device and try the setup again if needed.
Setup Help
For StreamX Box setup, connect the device to your TV using HDMI, connect the power adapter, and follow the on-screen setup guide.
For the best experience, use a stable Wi-Fi or Ethernet connection.
What to Include When Contacting Us
To help us assist you faster, please include:
Order number
Product model
Email address used during checkout
A clear description of the issue
Photos or videos if the issue is related to setup, connection, or product condition
Contact Support
Email: Hi@streamxbox.com
Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM EST
We usually respond within 1–2 business days.
Important Notes
StreamX products are designed for home entertainment, smart living, and everyday technology use.
Product features, compatibility, and performance may vary depending on your TV, monitor, projector, network environment, accessories, apps, and third-party services.