Product Support
Need help with your StreamX product? Our support team can assist with product setup, basic troubleshooting, order questions, and general product use.
Before Contacting Support
Please check the following before contacting us:
Make sure the device is connected to power.
Make sure the HDMI cable is connected securely to your TV, monitor, or projector.
Make sure your TV is switched to the correct HDMI input.
Make sure your Wi-Fi or Ethernet connection is working properly.
Restart the device and try the setup again if needed.
Setup Help
For StreamX Box setup, connect the device to your TV using HDMI, connect the power adapter, and follow the on-screen setup guide.
For CINEMATRONIX S3 Pro, connect the player to an HDMI display and its matching power adapter, then follow any setup prompts shown on the TV. Use Wi-Fi or the labeled LAN port for internet access. If your package has a printed guide, check it for batch-specific instructions; if it does not, contact StreamX Support with your order number and a photo of the device label. App menus and available content may vary by software version, region and provider.
What to Include When Contacting Us
To help us assist you faster, please include:
Order number
Product model
Email address used during checkout
A clear description of the issue
Photos or videos if the issue is related to setup, connection, or product condition
Contact Support
Email: Hi@streamxbox.com
Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM ET
We usually respond within 1–2 business days.
Important Notes
StreamX products are designed for home entertainment, smart living, and everyday technology use.
Product features, compatibility, and performance may vary depending on your TV, monitor, projector, network environment, accessories, apps, and third-party services.