StreamX offers free standard shipping to the 48 contiguous US states and Washington, DC. We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or APO/FPO/DPO military addresses.
Prepared by StreamX Support. Reviewed October 20, 2026. This guide summarizes the Shipping Policy and Refund and Returns Policy; review those pages before ordering.
How long does an order take?
- Order processing and dispatch: within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays. Carrier transit times vary by destination and are not guaranteed. Orders are generally shipped via USPS, although the carrier may vary by destination. After dispatch, our team manually adds tracking information to the WooCommerce order as a customer note, which triggers an email notification. The carrier’s first scan may take time to appear.
How is shipping charged?
Free standard shipping is available only to eligible addresses in the contiguous 48 US states and Washington, DC. We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or APO/FPO/DPO military addresses. Please check that your address is eligible before placing an order.
How do returns work?
Request a return within 30 days after delivery by contacting Hi@streamxbox.com. Include your order number and the reason for the return. For an issue with the product or delivery condition, include relevant photos so support can review it.
StreamX pays return shipping for confirmed product defects, an incorrect item or damage on arrival. Customers pay return shipping for a change of mind or other personal reasons. Contact support before shipping a return so the arrangement and instructions are clear.
The return address is 11450 Philadelphia Ave, Jurupa Valley, CA 91752, United States. The full policy explains return condition, inspection and refund handling. Approved refunds use the original payment method; the payment provider may take additional time to post them.
Need an order update?
Use the information on Track Order. When contacting support, include your order number and the email used for the order so the team can find it.