30-day returns
You may request a return within 30 days after delivery. Contact Hi@streamxbox.com with your order number, reason for return and, where relevant, photos showing the issue. Please contact us before sending your item so we can confirm the return instructions.
The 30-day return policy applies to the initial purchase even if the included VIP service has been activated. An approved return receives a full refund of the amount paid for that initial purchase, including any original outbound shipping charge. Return shipping costs are handled separately under the rules below. After the 30-day return window, refunds are not available under this policy, except where required by applicable law. Covered hardware faults remain eligible for the limited hardware warranty below.
Return condition
For a change-of-mind return, send the item in its original condition with the accessories, packaging, manuals and included items. Damage caused by misuse, improper setup or unauthorized modification is outside this return policy. Purchases from another seller must be handled with that seller.
Who pays return shipping?
- Confirmed product defects, an incorrect item or damage on arrival: StreamX pays the return shipping cost. Contact us for the return shipping arrangement.
- Change of mind or other personal reasons: the customer pays the return shipping cost.
Return address
StreamX Returns
11450 Philadelphia Ave
Jurupa Valley, CA 91752
United States
Refunds and cancellations
Within 3-5 business days after receiving your return, we will complete the review, notify you of the result and initiate any approved refund to the original payment method. Your bank or payment provider may require additional time to post the refund.
VIP service renewals are non-refundable, except where required by applicable law. The 30-day return policy applies to the initial purchase, not to renewal purchases. See the VIP Service & Care terms.
To request cancellation, contact us as soon as possible with your order number. If your order has already been processed or dispatched, cancellation may no longer be possible; you may request a return after delivery under this policy.
One-year limited hardware warranty
The included one-year limited hardware warranty starts on delivery and covers hardware faults under normal use that are not caused by the user. StreamX will repair or replace a covered device. Customers pay shipping in both directions for warranty service.
Contact Hi@streamxbox.com with the order number, fault description and relevant photos or video before sending the device. We will confirm the service instructions. Send approved warranty shipments to StreamX at 11450 Philadelphia Ave, Jurupa Valley, CA 91752, United States.
The 30-day return policy above is separate: StreamX pays return shipping for confirmed product defects, wrong items or arrival damage reported within that return window. Customer-paid round-trip warranty shipping applies to hardware warranty service.
The US$99 renewal includes another 365 days of phone and tablet VIP access, customer support and hardware warranty extension under the same coverage conditions. The physical box is included with the initial purchase. A renewal warranty extension runs for 365 days from renewal activation. See the VIP Service & Care terms.
This limited warranty does not cover faults caused by misuse or accidental damage. Your rights under applicable law are not limited by these terms.