TRefund Policy
At StreamX, we want you to have a clear and reliable shopping experience. Please review our refund and return policy before placing an order.
Return Window
We accept return requests within 30 days after the order is delivered.
To be eligible for a return, the item must be in its original condition, with all accessories, packaging, manuals, and included items.
Return Eligibility
To start a return, please contact us at:
Please include your order number, the reason for the return, and photos of the product and packaging if applicable.
Items returned without contacting us first may not be accepted.
Non-Returnable Items
We may not accept returns in the following cases:
The item has been damaged by misuse, improper setup, or unauthorized modification.
The item is missing accessories, packaging, or included parts.
The return request is made after the 30-day return window.
The product was purchased from another seller or website.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and clear photos or videos showing the issue. We will review the case and help provide a suitable solution.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved.
If approved, the refund will be processed back to your original payment method.
Please note that payment providers and banks may take additional time to process and post the refund.
Return Shipping
Customers may be responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect.
Original shipping fees, if any, may not be refundable.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at Hi@streamxbox.com.
If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after delivery according to this policy.
Contact Us
For return or refund questions, contact us at: